2017

How Does Remote Support Work?

Getting assistance with remote support can be quick and convenient compared to calling in a technician to physically visit your server, but how does it work? Is it safe? How can you stay in control of the support session? All of these questions are actually built into the multiple decades of remote support's existence, and the following details can give you some remote support insight to understand what's actually going on and how to stay in control without making things harder for the support professional.