Small Business Owners: Why Outsourcing Computer Services Matters

Use Remote Support When Mobility Isn't Easy

It's no small task to get a computer into a computer repair shop. Whether you're dealing with a bulky desktop with a lot of metal weight or a lightweight laptop, you'll still have to deal with removing the proper cables without breaking anything and getting everything connected once you get your computer back. To avoid the mess of removing your computer, take a look at how remote support can bring your system back to working order with much less physical effort and technical complications.

How Does Remote Support Work?

When you agree to a remote support meeting with a technician, you use the Internet to connect their computer and your computer. Aside from a few basic steps, you don't have to do much on your end.

Although every remote support system is different, the core process is the same. The technician will either send a file or direct you to a web page with a file to download. This download is a remote desktop program that will allow the specific technician to connect with your computer. When you open the file and follow the technician's instructions, the program will create an interactive movie of your computer for the technician.

On the technician's side, a window shows the same screen that you're looking at. The technician can click with their own mouse and type on their own keyboard without being at your computer because signals are being sent from their computer to your computer across the Internet.

It's a safe and easy task as long as you're working with the known, trusted technical team that you've agreed to work with. Because it's so easy, make sure to avoid opening similar files if they're from a stranger. Never accept unsolicited files or requests, as the company you're purchasing services from should let you know if they need to connect.

What Can Remote Support Do?

If you can do it with a mouse and keyboard, so can the remote technician. As long as the Internet connection is up, technicians can remove viruses, add or remove programs, or even perform tasks in other programs that you don't know how to use. 

Using an unfamiliar website and don't know what to do? The technician can click around for you as you watch and get an idea of how things work. Tired of exploring programs for specific menus? Instead of listening to long, sometimes confusing explanations, the technician can show you where the option is.

If the Internet loses connection, the technician can't do anything. They can work with you over the phone for a few basic troubleshooting steps, but if the problem goes on for too long, you'll need to contact your Internet Service Provider (ISP, often your cable or phone company) aside from a few specific, rare instances where equipment is damaged, you don't have to pay to use your ISP's support. If the answers from the ISP seem strange, companies like Bask Technology, Inc. can step in again and call on your behalf.